cancel
Yuviii Top Student
Top Student
3 2 0 2
Message 1 of 7
6,219
Flag Post
HP Recommended

Solved!

Cant access the usb or other external drives

Probook 440 g4
Microsoft Windows 10 (64-bit)
I can't access any external hard drives or USB.
It says access denied or you don't have the permissions or authority to give permission to access the drives.
What do I do??
6 REPLIES 6
Intern
Intern
7 7 1 20
Message 2 of 7
6,152
Flag Post
HP Recommended

Solved!

Cant access the usb or other external drives

Hi Yuviii!

 

I was having same issue here and was really pissing me off despite being the local administrator on my laptop, ProBook 430 G4.

 

Found out how to solve it. Try to open 'HP Client Security' and disable the feature "Device Access Manager with Jus In Time Authentication" or adjust it to your security needs. I had it enabled apparently by default 'Permit - Just In Time Authentication'.

 

Once disabled, magic was done.

 

Hope it helps!

 

Iker

Yuviii Top Student
Top Student
3 2 0 2
Message 3 of 7
6,139
Flag Post
HP Recommended

Solved!

Cant access the usb or other external drives

Thanks for the help bro!!
It did work!!
clairelewis03 Honor Student
Honor Student
3 2 0 0
Message 4 of 7
5,981
Flag Post
HP Recommended

Solved!

Cant access the usb or other external drives

Hi,

 

My laptop is still giving me a hard time with this. I open HP Client Security and go to Device Security, Device Permissions, then I click yes to allow the app to make changes. It then opens a Desktop. I go to Devic e Security in the drop down menu and selecr Device Persissions say yes to the pop up again and then it says "An Error has occurred: object rerference not set to an instance of an object (0x80004003)". If i click ok it closes the HP Client Security app altogether. All my drivers are up to date and this has been driving me mad for months now. Any other ideas?

 

Thanks,

Claire

Reply
0 Kudos
Yuviii Top Student
Top Student
3 2 0 2
Message 5 of 7
5,951
Flag Post
HP Recommended

Solved!

Cant access the usb or other external drives

Hi,

Open the client security then device permissions and then click on allow full access to removable storage.
If that doesn't work then try disabling the Just in Time authentication , which is right above in the device permissions. And click submit.
Well give it a try.
And keep in mind that you have to do it from the administrator profile.

Hope it works for you (it works for me)
Reply
0 Kudos
clairelewis03 Honor Student
Honor Student
3 2 0 0
Message 6 of 7
5,947
Flag Post
HP Recommended

Solved!

Cant access the usb or other external drives

Good afternoon,

 

As detailed I cannot change the device permissions. I also don’t have a Just in Time authentication. Below is a screen shot of the error message and the home screen of HP Client Security.

 

 

x.jpgy.jpg

Reply
0 Kudos
SeanNN Student
Student
1 1 0 0
Message 7 of 7
4,582
Flag Post
HP Recommended

Solved!

Cant access the usb or other external drives

Receiving this same problem and specific error message 

 

"0x80004003"

 

When attpempting to uninstall or modify Client Security

 

Can HP release a clean up tool for this rather unpleasant piece of software?   Disabling USB drives on brand new installs seems to be a bit of a problem...

 

Anyone have a specific fix to get past the above mentioned "0x80004003" error message?

 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation