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Caps Lock turning on independently

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HP Envy 15x 360 PC
Microsoft Windows 10 (64-bit)

NOTE:  THIS LAPTOP Began WITH WINdows 8.  SincE INstallinG WinDOWS 10, AFTER INItial shutdown WITH THE ONscreen commanD 'Button', which turnS OFF THE SCREEN (maybE PROGRAMS TOO?) I Need to press and holD THE POWER Button TO COMPLETE SHUTDOWN.  i'VE TROUBle shooted this a nUMBer of times anD have finALLY JUST 'LIVED WITH IT' sincE WINdows 10 was fIRST RELEASED TO THE PUBliC.   bUT on TO THE PRESENT issue:

 

As  you can TELL BY THE typinG HERE, THE CAPS LOCK APPEARS TO HAVE A MIND OF ITS OWN.  rIGHT NOW, IT'S FLASHING ON AND OFf.  THE N AND B BUTTONS sometimes effect it (turnING IT on OR OFF), BUt not always.

 

I have:

1.  restarted the computer;

2. hard restarted the computer;

3. attempted an exTERNal keyboard.

 

iDEAS please?  🙂

 

paULA

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OnE MORE ISSUE WHICH STARTED IN the past hour:   mOUSE IS sometimes unRESPONSivE unlESS UNtil ctrl bUTTON pressed.

 

Steps TAKEN sincE POST:

1.  WenT TO DEVICE MANAgER ANd removed the drivers for the keyboard.   rESTARTED.   

2.   hp PC HARDWARE DIAGNOstics FOR WINdows 10  downLOADED.   KeybOARD TEST RUN.   Space bAR WAS SLOW TO SHOW UP ON test (onLY DID AFTER THE FAIL anD A RETRY) ANd CAPS lOCK FLICKERED ON anD OFF CONstanTLY without bEINg pressed.  PressinG cAPS LOCK WAS UNresponSIVE, But sincE IT HAD registered as 'pressed', It passed.

 

Paula

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@Paula2009

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

 

Please update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

Next run the Keyboard Test from F2 Diagnostic and let me know if the CAPS Lock flickers during the Test

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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@KRAZYTOAD

 

Bios updated.

 

I ran THE KEYBoard diagnOSIS.   the CAPSLOCK BLinKED REGULARLY AND on THE INItial bLINk, lit the corresponDINg key in THE TEST.   i HAD ISSUES WHEN attemptinG TO GET THE INsert key to LIGHT.     tHIS WAS VERY VERY SIMILAR TO THE DIAGNOstics I ran ALREADY.  🙂

 

oNe thing i'VE NOticed.  Using THE SHIFT KEYS ALLOWs ME TO CHANge the upper to lower case anD vice versa, except the right shift key anD THE LETTER Q.   IF I PRESS AND hold the right shift key and PRESS Q, Nothing HAPPENs.  nOT SURE IF THIS HELPS AT ALL.

 

pAULA

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@Paula2009

 

Thanks for keeping me posted

 

This seems to be a Hardware issue with the Keyboard.

 

Please contact HP Support for service Options


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
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Thank you for your help.

 

Paula

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😊

KrazyToad
I Am An HP Employee

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