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‎03-20-2020 05:20 PM

HP Recommended
Product: HP Stream
Operating System: Microsoft Windows 10 (32-bit)

Hi, I have just bought a HP Stream Laptop for WFH use for the next couple of months. I have had the laptop on charge for a couple of hours, but the battery still stays 0% - and when I pull out the charging socket, the laptop automatically turns off. IS there a fault with this device- or do I need to leave the laptop on charge for a considerable amount of time before use? 

 

To be clear, the laptop works fine when plugged in- but obviously no power is getting to the battery. Please can you advise me on what to do?

 

Kind Regards, 

Jonathan

1 REPLY 1

‎03-20-2020 05:25 PM

HP Recommended

Hi, Jonathan:

 

It doesn't sound good to me.

 

I have a Stream 11 notebook, and when the battery is at 10% charge, it charges to 100% in a couple of hours or less.

 

See the link below for how to test the battery.

 

https://support.hp.com/us-en/document/c04700771

 

You may have to replace the battery, which may not be easy since on most newer model Stream PC's like mine, it is an internal one.

 

 

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