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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Charging HP Stream Laptop

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03-20-2020 05:20 PM
Hi, I have just bought a HP Stream Laptop for WFH use for the next couple of months. I have had the laptop on charge for a couple of hours, but the battery still stays 0% - and when I pull out the charging socket, the laptop automatically turns off. IS there a fault with this device- or do I need to leave the laptop on charge for a considerable amount of time before use?
To be clear, the laptop works fine when plugged in- but obviously no power is getting to the battery. Please can you advise me on what to do?
Kind Regards,
Jonathan
03-20-2020 05:25 PM
Hi, Jonathan:
It doesn't sound good to me.
I have a Stream 11 notebook, and when the battery is at 10% charge, it charges to 100% in a couple of hours or less.
See the link below for how to test the battery.
https://support.hp.com/us-en/document/c04700771
You may have to replace the battery, which may not be easy since on most newer model Stream PC's like mine, it is an internal one.