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Command center - HP ENVY X360 2020 (AMD ryzen 4700)

HP Recommended
HP Envy x360 13 2020 ay series
Microsoft Windows 10 (64-bit)

I just bought my new hp envy x360 laptop (with an amd ryzen 4700 cpu).

 

When I first opened up the command center, I had 4 choices (including the quite mode), but after a forced update I now have only 3 and the quite  mode is gone. Also, it takes ages now for the app to be open.

 

I even tried doing a factory reset but it didn't work.

 

What could be a solution to this?

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Message 2 of 2
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@FarazG

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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