Post new question
Question
Reply
 
Teacher
Posts: 77
Member Since: ‎03-28-2017
Message 1 of 15 (253 Views)
Accepted Solution

Computer overheat. But the FAN not go up in speed!!

Product Name: HP Pavilion Sleekbook 15
Operating System: Microsoft Windows 10 (64-bit)

Hello HP,

 

My computer overheating when playing games. But the fan not going up in speed.  it's the reason to my computer get really hot. then not shutdown.  

my computer comes up to 87-93 degrees. It makes direct hurt to keep its fan sometimes. It's a laptop "HP Pavilion sleekbook 15" In having HP Cool Sense Enable: And i had tried two load defaults and press "SAVE" in the BIOS. So it's are resetted. when I lift my computer start my computer sometimes going up to speed by the fan. Please help my computer

 

Kind regards Simon

Reply
0 Kudos
Accepted Solution

Re: Computer overheat. But the FAN not go up in speed!!

Hello again,

 

Now i had take off the keyboard and cleaned the computer with compressed air. And it works computer when playing games only be 70° Smiley Happy. I am so freaking happy Smiley Very Happy!! 

YAY

I have my computer performance back Smiley Very Happy

 

Best regards Simon Smiley Happy

View solution in context
Teacher
Posts: 77
Member Since: ‎03-28-2017
Message 2 of 15 (228 Views)

Re: Computer overheat. But the FAN not go up in speed!!

Will it help if i update my BIOS? Smiley Happy.

And! is it safe? Smiley Sad

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_172124_1

 

Regards SImon

HP Support Agent
Posts: 9,011
Member Since: ‎07-14-2016
Message 3 of 15 (215 Views)

Re: Computer overheat. But the FAN not go up in speed!!

Hello, @Simon942

 

Thanks for your continued participation on the HP Forums! 

 

I see that you were working on this issue for some time and yes, updating the BIOS is one step to fix this issue. 

 

But please do not update the BIOS from the link that you have shared. It's better to update the BIOS from the driver page of your product.

Go to http://hp.care/2oFOQnv enter your product number to get the driver page. Expand the BIOS option to download and update the BIOS.

 

Let me know if that helps!

Good luck Smiley Happy


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

Teacher
Posts: 77
Member Since: ‎03-28-2017
Message 4 of 15 (214 Views)

Re: Computer overheat. But the FAN not go up in speed!!

Hello again,

 

I have downloaded F.1D BIOS version for a bit weeks ago. It's was after that the problems comed. Is it secure to download it from this link? Smiley Happy.

 

my BIOS version: F.1D 

 

OS: Windows 10 1703

 

Regards Simon

Teacher
Posts: 77
Member Since: ‎03-28-2017
Message 5 of 15 (213 Views)

Re: Computer overheat. But the FAN not go up in speed!!

The F.1D is to Windows 8 

HP Support Agent
Posts: 9,011
Member Since: ‎07-14-2016
Message 6 of 15 (204 Views)

Re: Computer overheat. But the FAN not go up in speed!!

Hello, @Simon942

 

Could you please provide me with the complete model number of your product. If unsure, check: http://hp.care/2oPCMBG 

 

Thanks, I'll watch for your reply!

Have a great day Smiley Happy

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

Teacher
Posts: 77
Member Since: ‎03-28-2017
Message 7 of 15 (200 Views)

Re: Computer overheat. But the FAN not go up in speed!!

Hello again,

 

My computer is:

HP Pavilion Sleekbook 15-b006eo

 

Serie: 5CD2391JL4

Product: C3M84EA#UUW

 

Best Regards Simon

HP Support Agent
Posts: 9,011
Member Since: ‎07-14-2016
Message 8 of 15 (198 Views)

Re: Computer overheat. But the FAN not go up in speed!!

Hello, @Simon942

 

I checked your product details and there is no BIOS update available for download. I would suggest you first try and use HP Support Assistant to download the necessary drivers to update the BIOS.

 

HP Support Assistant is a software program designed to help you keep your computer in working order, prevent potential problems from arising, and resolve problems quickly and easily. The program also provides valuable system information that you need when troubleshooting computer problems. Please go to http://hp.care/2gFA6Q8 to install the HP SA if you do not have it already.

 

Also, if you have the HP SA installed then go to http://hp.care/2gqoIri and follow the steps under “Checking for HP updates’ to find and install the updates. Select BIOS drivers if available and then update the same.

 

Let me know if that helps!

Good luck Smiley Happy

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

Teacher
Posts: 77
Member Since: ‎03-28-2017
Message 9 of 15 (192 Views)

Re: Computer overheat. But the FAN not go up in speed!!

Hello again,

 

No new updates. But what are the reason to my computer do that? Smiley Sad

 

Regards Simon

HP Support Agent
Posts: 9,011
Member Since: ‎07-14-2016
Message 10 of 15 (183 Views)

Re: Computer overheat. But the FAN not go up in speed!!

Hello, @Simon942

 

The issue could be with the PC hardware. Please check the links below for your reference:

 

Link 1: http://hp.care/2nAW0pt 

Link 2: http://hp.care/2oPjRqD 

 

If the issue persists, please contact the HP phone support for further assistance. 

You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

Cheers Smiley Happy

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

DVortex
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation