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Computer overheat. But the FAN not go up in speed!!
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Teacher
Posts: 77
Member Since: ‎03-28-2017
Message 11 of 15 (120 Views)

Re: Computer overheat. But the FAN not go up in speed!!

Hello,

 

That was not my problem. The problem is my fan not go up in speed when my computer get hot. Only then i lift it but go quick down again Smiley Happy.

 

Regards Simon

HP Support Agent
Posts: 8,376
Member Since: ‎08-11-2014
Message 12 of 15 (109 Views)

Re: Computer overheat. But the FAN not go up in speed!!

 

@Simon942

It looks like you were interacting with @Dvortex, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

 

I'm afraid the fan settings are system managed and cannot be changed manually,

that said, please ensure you have the HP Coolsense installed and working to ensure the fan settings are correctly managed by the system

Click here for the details regarding the same.

 

You may also run a system test to determine any hardware malfunctions: Click here

If the issue persists after the above-mentioned steps, please Contact HP to set up a repair/replacement order:

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number.

They will be happy to assist you immediately.

 

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

Teacher
Posts: 77
Member Since: ‎03-28-2017
Message 13 of 15 (98 Views)

Re: Computer overheat. But the FAN not go up in speed!!

Hello,

 

I downloaded HP Diagonose UEFI program 6.3.0.0 the latest version also Updated it from 5.9.0.0 to 6.3.0.0 

I run all the tests. But then say everything is good. So i don't think it is a Hardware issue. What can i do?! ;( ;(


Regards Simon

HP Support Agent
Posts: 7,629
Member Since: ‎07-14-2016
Message 14 of 15 (84 Views)

Re: Computer overheat. But the FAN not go up in speed!!

Hello, @Simon942

 

We have extinguished all the possible steps to fix the issue. Looks like it's an issue with either the fan or the heatsink in your product.

 

Please contact the Hp phone support to get it serviced.

 

Good luck Smiley Happy


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

Teacher
Posts: 77
Member Since: ‎03-28-2017
Message 15 of 15 (61 Views)

Re: Computer overheat. But the FAN not go up in speed!!

Hello again,

 

Now i had take off the keyboard and cleaned the computer with compressed air. And it works computer when playing games only be 70° Smiley Happy. I am so freaking happy Smiley Very Happy!! 

YAY

I have my computer performance back Smiley Very Happy

 

Best regards Simon Smiley Happy

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