04-19-2017 04:27 AM
That was not my problem. The problem is my fan not go up in speed when my computer get hot. Only then i lift it but go quick down again .
04-19-2017 05:46 PM
It looks like you were interacting with @Dvortex, but he is out for the day & I'll be glad to help you out,
I'm the Riddle_Decipher & I'm at your service.
I'm afraid the fan settings are system managed and cannot be changed manually,
that said, please ensure you have the HP Coolsense installed and working to ensure the fan settings are correctly managed by the system
You may also run a system test to determine any hardware malfunctions: Click here
If the issue persists after the above-mentioned steps, please Contact HP to set up a repair/replacement order:
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number.
They will be happy to assist you immediately.
If you wish to show appreciation for my efforts,
Mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
I am an HP Employee
04-20-2017 09:34 AM
I downloaded HP Diagonose UEFI program 22.214.171.124 the latest version also Updated it from 126.96.36.199 to 188.8.131.52
I run all the tests. But then say everything is good. So i don't think it is a Hardware issue. What can i do?! ;( ;(
04-21-2017 09:33 AM
We have extinguished all the possible steps to fix the issue. Looks like it's an issue with either the fan or the heatsink in your product.
Please contact the Hp phone support to get it serviced.
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
I am an HP Employee
04-22-2017 08:40 AM
Now i had take off the keyboard and cleaned the computer with compressed air. And it works computer when playing games only be 70° . I am so freaking happy !!
I have my computer performance back
Best regards Simon