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Wirelinovets
Level 1
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Computer overheating after updating Bios to versions F.14 Rev.A and F.15 Rev.A

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HP ENVY x360 — 15-eeXXX
Microsoft Windows 10 (64-bit)

Dear users of HP ENVY x360 — 15-eeXXX with AMD processors .

By this letter I would like to inform you that HP screwed up in BIOS updates versions F.14 Rev.A and F.15 Rev.A.

After updating to these versions fans stop as soon as the screen turns off. If at this time your processor does some work (like virus scanning or any other that doesn't require to keep the screen on)  then it starts overheating very quickly (I assume until it starts smelling like a toaster).

 

To fix this problem on my 15-ee0002ur I had to return back to BIOS  F.13 Rev.A 15 Sep 2020.

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Wirelinovets

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Wirelinovets
Author
Level 1
8 5 1 0
Message 3 of 4
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Thank you, but my post is just a bulletin for other users of such type of computers. I did it because HP introduced problem in two last updates and then failed to identify problem and take necessary actions to eliminate it in timely manner

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Echo_Lake
HP Support Agent
HP Support Agent
21,181 21,140 923 971
Message 4 of 4
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@Wirelinovets

Thank you for posting back. 

 

To get the answer to this question, BIOS updates are from Microsoft not from HP. 
You can try BIOS rollback: https://support.hp.com/in-en/document/c04126730

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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