Computer slows down when on charger

[RGRNBRG]

Hi, ever since I got this laptop a few months ago it has been experiencing moments where it becomes extremely slow. This makes it very difficult as I am often on Microsoft Teams, Zoom, and other video/audio platforms and it seems that anyone listening to what I am saying cannot understand because it makes my voice very choppy and almost sounding "robotic". I have been trying to research what this could be caused by but there is nothing. When this happens I only have 1 or 2 programs opened such as Google Chrome and Zoom so I know it has nothing to do with how many programs are running at once. This needs to be solved immediately as this is very crucial to my work and is a major flaw of this computer. It was even extremely difficult to type this message because of how slow the computer gets. Please help me with this, and thank you.

Specs: 

Processor: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz   1.50 GHz

Installed RAM: 12.0GB (11.8 GB usable)

System Type: 64-bit Operating System, x64-based processor

[KrazyToad]

@RGRNBRG

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers, Firmware and BIOS for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[RGRNBRG]

I had tried updating it before, but as I said in my original post it did not help. This is not an issue of whether or not my computer is up to date or not. 

[praveenbv]

Hi@RGRNBRG, We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

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