cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
2 1 0 0
Message 1 of 4
190
Flag Post

Computer slows down when on charger

HP Recommended
HP Pavilion Laptop 15-cs3xxx
Microsoft Windows 10 (64-bit)

Hi, ever since I got this laptop a few months ago it has been experiencing moments where it becomes extremely slow. This makes it very difficult as I am often on Microsoft Teams, Zoom, and other video/audio platforms and it seems that anyone listening to what I am saying cannot understand because it makes my voice very choppy and almost sounding "robotic". I have been trying to research what this could be caused by but there is nothing. When this happens I only have 1 or 2 programs opened such as Google Chrome and Zoom so I know it has nothing to do with how many programs are running at once. This needs to be solved immediately as this is very crucial to my work and is a major flaw of this computer. It was even extremely difficult to type this message because of how slow the computer gets. Please help me with this, and thank you.

 

Specs: 

Processor: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz   1.50 GHz

Installed RAM: 12.0GB (11.8 GB usable)

System Type: 64-bit Operating System, x64-based processor

3 REPLIES 3
HP Support Agent
HP Support Agent
19,248 19,226 1,189 1,189
Message 2 of 4
Flag Post
HP Recommended

@RGRNBRG

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers, Firmware and BIOS for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I had tried updating it before, but as I said in my original post it did not help. This is not an issue of whether or not my computer is up to date or not. 

Reply
0 Kudos
HP Support Agent
HP Support Agent
1,370 1,370 40 56
Message 4 of 4
Flag Post
HP Recommended

Hi@RGRNBRG, We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation