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- Computer wot charge and ive already checked my adapter and m...

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07-19-2019 03:29 PM
My laptop wont charge. I ran the battery test in the hp website and the adapter test by turning on the computer and pressing f2 and they both say that they where working fine. The battery icon used to say "plugged in, not charging" but now after updating my laptop it just says "plugged in". My battery is at 2 percent and if I disconnect the charger it turns off.
07-22-2019 10:50 AM
Thank you for posting your query on HP Community,
Let's try re-installing the Microsoft ACPI-Compliant Control Method Battery
1) In the search box, type and open “Device Manager”.
2) Expand “Batteries”.
3) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for minute and then put it back in.
8) When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
Also, try updating the computer -
Step 1 Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 HP Support Assistant Updates -
1) In the search box, type and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
This document has the most relevant troubleshooting if your battery appears to be not charging.
Battery Does not Power Notebook or Hold a Charge
Hope this helps! Keep me posted.
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Have a great day!
Jeet_Singh
I am an HP Employee