• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

I did get an email from amazon (where I purchased the laptop in 2018) stating that there was a recall with the battery (overheating issues). However, they suggested that I install an app that would tell me if this device was associated with the recalled products. After running the app, it states that this device was not affected. 

HP Recommended

Hello @Sigler17 

 

(1) Temperatures are good

(2) Fan should be replaced.

--->>> Maintenance and Service Guide

Page 51 Component replacement procedures

Page 52 Chapter 5 Removal and replacement procedures

Page 53 Component replacement procedures

page 54 Chapter 5 Removal and replacement procedures

 

(3Where to buy ?

HP Partsurfer or HP Parts Store: ( Part possibly not available )

https://partsurfer.hp.com

https://parts.hp.com/hppartsIGSO/Search_Results.aspx

 

or 

Search on aftermarket ( ebay, aliexpress, newegg, amazon,  ... ) and catch genuine or compatible part.

Please pay attention to HP spare part number and specification !

 

Kind regards

HP Recommended

Thank you for all your help. I really appreciate it. With replacing the fan, do you think it will still solve the issue that relates to the fan running constantly?

HP Recommended

Hello @Sigler17 

 

Give it a try. It is the least you can do.

HP Recommended

I just wanted to update you on the the fan issue. I bought a used fan on ebay for a very good price ($11.50).  Works just fine now! Thank you so much for all of your help! I'll go ahead and assume that the settings you help apply will help the longevity of the new fan/laptop altogether!

HP Recommended

Hello @Sigler17 

Thanks for reporting.

 

Overall, things are looking good. Keep an eye on the notebook and report back if you are satisfied with the solution or not.

 

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.