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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- DVD drive not functioning

Create an account on the HP Community to personalize your profile and ask a question
05-06-2019 11:04 AM
Thank you for posting your query on HP Community,
Let's try these steps here:
Let's start off by updating the Bios on your PC either from our HP support website, using this link or download it using HP Support Assistant.
To download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant. Restart the computer and check if that works.
If the issue persists, I would suggest you uninstall the dvd drive and check:
A. Steps to uninstall DVD drive:
a. Click on Start button.
b. In the search box type devmgmt.msc and then press enter.
c. Expand CD/DVD from the list.
d. Right click on the DVD drive click uninstall.
e. Restart your PC and check if the DVD drive is ejecting by itself.
Let me know how it goes for further assistance!
That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Jeet_Singh
I am an HP Employee