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‎12-25-2016 09:59 AM

HP Recommended
Product: Envy laptop
Operating System: Microsoft Windows 10 (64-bit)

I bought my ENVY laptop with a DVD player about 18 months ago with Windows 8.1. I was able to play CDs and DVDs without problems. I upgraded to Windows 10, and since then the system has been asking to subcribe to Power DVD player software before I can play my DVDs. I should not have to buy extra softaware to use my DVD player. Please help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-25-2016 10:51 AM

HP Recommended

Hi,

 

After upgrading to Windows 10, the software is not compatible and normally it will ask you yo buy the product. Please use the following player, it will play nearly all media formats and it is free.

 

     http://www.videolan.org/vlc/download-windows.html    

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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3 REPLIES 3

‎12-25-2016 10:51 AM

HP Recommended

Hi,

 

After upgrading to Windows 10, the software is not compatible and normally it will ask you yo buy the product. Please use the following player, it will play nearly all media formats and it is free.

 

     http://www.videolan.org/vlc/download-windows.html    

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-25-2016 12:21 PM

HP Recommended
Yes, you're right. I had contacted MS b4 I got your reply and they recommended the same solution. Many thanks!
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‎08-15-2017 03:58 PM

HP Recommended

The link is no longer valid.

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