• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-r0000 (76S99AV)
Microsoft Windows 11

DirectX function "result" failed with DXGI_ERROR_DEVICE_REMOVED ("The video card has been physically removed from the system, or a driver upgrade for the video card has occured."). GPU: "NVIDIA GeForce RTX 4050 Laptop GPU", Driver: 58129.
E:\packages\RenderCore2\2.42.00-fb-fc_24729970\source\platform\PcDx12\SwapChainPcDx12.cpp. This error is usually caused by the graphics driver crashing; try installing the latest drivers.DeviceRemovedReason: S_OK ("No error occured.").

 

When I try to open EA FC26, I get this error after a black screen, and the game won't launch. Disabling either the external or internal graphics card allows the game to launch, but it doesn't run at full performance. I've installed all updates thoroughly, but I still haven't found a solution.gpu error.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I've solved the problem. You need to go to the graphics switcher in the device settings on the Omen Gaming Hub and select the discrete. This will only use the external graphics card, but it seems to be the only temporary solution.

View solution in original post

2 REPLIES 2
HP Recommended

I've solved the problem. You need to go to the graphics switcher in the device settings on the Omen Gaming Hub and select the discrete. This will only use the external graphics card, but it seems to be the only temporary solution.

HP Recommended

Hi folks I solved this problem by disabling dual graphic. 
I found out that the problem was on the conflict between Intel UHD Graphics and NVIDIA GTX Graphic Card. 
If you have double Display adapters you can try to disable one. (Go to Windows key > type Device Manager> Display adapter) 

 

image.png

 

Check if you have double display adapters, If so disable the on with lowest performance, in my case Intel UHD Graphics. 

You may notice that the game will run with very very low FPS. but if this works go to the following step. 

Restart your PC and go to BIOS. Manually disable your HYBRID graphic cards. I'm not sure how it works for all PCs but you may find in the internet how to disable the Hybrid mode of graphic cards. 

After that your device manager will looks like this 

 

Captura de tela 2025-11-12 215158.png

 

After that It worked with full FPS for my. I expect it works for you.

 

The problem was with the conflict of both display adapters.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.