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12-02-2020 10:02 AM
I am sorry that happened - I cannot provide an explanation.
Getting through to the HP Store / HP Store Customer Service to ask your question will likely take longer than usual. Both departments are VERY busy.
That said,
Our Community is not a business group - we are not in any way associated with the HP Store, Customer Service.
This response is a courtesy -
We do not have a way to move people to the head of the line and we cannot connect anyone to the Store Customer Service department.
Good Luck.
Stay Safe.
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