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‎08-10-2019 04:49 AM

HP Recommended
Product: Notebook envy
Operating System: Microsoft Windows 10 (64-bit)

I am having a problem w my envy laptop. When I run a diagnostic test i am getting an error message for the hard disk short DST check.  Error code:0GC39K-80V9NW-RXGH6K-60XK03 any advice on what steps to take to fix this issue? 

1 REPLY 1

‎08-10-2019 07:15 AM

HP Recommended

Hi:

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.

Below is the link to the service manual for your notebook. The HDD R & R procedure can be found in chapter 5.

http://h10032.www1.hp.com/ctg/Manual/c04091762

You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive (SSD).

 

You can reinstall W10 by using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

The tool will let you make a bootable W10 USB flash drive installer. You will need an 8 GB flash drive for this.

After W10 installs, you can install the drivers and available software from your PC's support page...

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-touchsmart-17-j100-notebook-pc-series/54257...

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