I am having a problem w my envy laptop. When I run a diagnostic test i am getting an error message for the hard disk short DST check. Error code:0GC39K-80V9NW-RXGH6K-60XK03 any advice on what steps to take to fix this issue?
Hi:The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.Below is the link to the service manual for your notebook. The HDD R & R procedure can be found in chapter 5.http://h10032.www1.hp.com/ctg/Manual/c04091762You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive (SSD).
You can reinstall W10 by using the media creation tool at the link below.
The tool will let you make a bootable W10 USB flash drive installer. You will need an 8 GB flash drive for this.After W10 installs, you can install the drivers and available software from your PC's support page...
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