Showing results for 
Search instead for 
Did you mean: 
New member
3 1 0 0
Message 1 of 2
Flag Post
HP Recommended

Diagnostic test failure

Notebook envy
Microsoft Windows 10 (64-bit)

I am having a problem w my envy laptop. When I run a diagnostic test i am getting an error message for the hard disk short DST check.  Error code:0GC39K-80V9NW-RXGH6K-60XK03 any advice on what steps to take to fix this issue? 

Level 20
Level 20
112,244 102,421 16,066 24,683
Message 2 of 2
Flag Post
HP Recommended

Diagnostic test failure


The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.

Below is the link to the service manual for your notebook. The HDD R & R procedure can be found in chapter 5.

You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive (SSD).


You can reinstall W10 by using the media creation tool at the link below.


The tool will let you make a bootable W10 USB flash drive installer. You will need an 8 GB flash drive for this.

After W10 installs, you can install the drivers and available software from your PC's support page...

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation