Did the battery calibration work or not?

[ArtsiomRyzhanki]

1. The laptop is connected to the network, the charge is 99%

2. I am conducting a battery test in HP PC Hardware Diagnostics, calibration is required

3. I turn off the laptop

4. Disconnect the adapter

5. I turn on the laptop, press F2 and get into HP PC Hardware Diagnostics UEFI

6. I run the extended memory test until the error is found, it works 1 hour 30 minutes and the laptop turns off

7. I connect the adapter, wait until the yellow indicator turns to white, then turn on the laptop

8. Battery charge 100%

9. The laptop has not been disconnected from the adapter for a day, the charge is 100%, applications: HP PC Hardware Diagnostics and HP Support Assistant after running the test say that THE BATTERY IS WORKING PROPERLY BUT calibration is required

What's next?

p.s. hp pavilion 15 eh1083ur laptop purchased on April 16, 2022, battery condition: 17 out of 1000 charges, age 320 days

[ub6424]

Hello @ArtsiomRyzhanki 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[ArtsiomRyzhanki]

Windows 11 Home

10.0.22000  (22000.978)

HP Pavilion Laptop 15-eh1xxx (HP Pavilion 15 eh1083ur)

55B88EA#ACB

AMD Ryzen 3 5300U with Radeon Graphics

AMI F.22 11.07.2022

[ub6424]

Hello @ArtsiomRyzhanki 

(1) Download and install

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A

56.1 MB

Jun 30, 2021

Download

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <power/battery> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(3) Please report your results ( error messages, take pictures )

[ArtsiomRyzhanki]

Do you take people for fools?

HP PC Hardware Diagnostics UEFI (UEFI !!!), Battery test: PASSED, BATTERY IS WORKING CORRECTLY, CALIBRATION REQUIRED

Should I continue to kill the battery with the USUAL discharge-charging, so that I can go buy a new one later, or will they still tell me that this cannot be done without a specialized stand in the Service Center?

[ub6424]

Hello @ArtsiomRyzhanki 

First of all I want to help you. Second I don't know what HP Diagnostic UEFI version did you use, so I provided the latest (known) version for your notebook. That is why I asked you to repeat the test.

Kind regards

[ub6424]

---

@ArtsiomRyzhanki wrote:

...

p.s. hp pavilion 15 eh1083ur laptop purchased on April 16, 2022, battery condition: 17 out of 1000 charges, age 320 days

---

New battery but stored for a long time i.e. not used. Deep discharge may have occurred.

Do you want me to help you ?

Kind regards

[ArtsiomRyzhanki]

the battery is not used, the laptop is constantly running from the mains

diagnostic software of the latest versions (as well as UEFI versions) from official downloads for my laptop

[ArtsiomRyzhanki]

how can a deep DISCHARGE occur if the laptop is connected to the network all the time and charging was 99%, now it is 100% after all manipulations, but the test requires calibration

[ArtsiomRyzhanki]

The UEFI version does not take screenshots

symptom test + system test + component test, everywhere

BATTERY STATUS: calibration required (20)

LOGICAL BATTERY STATUS: calibration required (20)