Diff Warranty expiry in app and website

[shambhav]

So I recently purchased HP Victus 15-fa0073tx from amazon in India in May 2023. (hardly a week ago)
Earlier the warranty showed that it will get expired in October 2023, and I had followed the dispute warranty form and all.

So whats happening now is that when I login into the web portal and see my warranty, it shows that 12 months warranty is active. But I click on that tile or on that app. The warranty still shows that it will expire in October 2023.

Which one is actually the correct one and how to get them in sync and corrected for me to have 12 months of manufacturer warranty

Thanks

[Raj_05]

Hi @shambhav,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Please check this document and follow the steps to raise the warranty dispute: 

https://support.hp.com/hk-en/document/ish_2534210-1364541-16
 

Please use this link to check the warranty status, 

https://support.hp.com/in-en/check-warranty 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[shambhav]

Hi Alden,

This problem was resolved.

However, I had already checked the document and raised the dispute.

What I had in turn asked was its showing differently in different places within HP websites and apps. So how to get them in sync. 

It however got resolved after retracing the steps and proper registration. 

Thanks

[Raj_05]

Hi @shambhav.

Thank you for your response, 

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Alden4
HP Support