Different x and y axis touchpad sensitity

[EntroP]

Yesterday my notebook suddenly, without installing or changing anything suddenly was way more sensitive on the y axis of my touchpad than on the x axis. the synaptics drivers i got from here: https://support.hp.com/de-de/drivers/selfservice/HP-ENVY-15-cn0000-x360-Convertible-PC/20270292/mode...

didnt even install, after the unpacking a cmd window pops up and disappears instantly...

any help pls? it has been working very nice until now

[Echo_Lake]

@EntroP

Thank you for posting on the HP Support Community.

• When was the last time it worked without these issues?

Let's try these steps  to resolve the issue:

You could refer to this article: https://support.hp.com/in-en/document/c02005814

If the issue persists, let’s uninstall and reinstall Touchpad drivers:

1. Press Windows + X to open the menu and choose Device Manager on it.

2. In device manager, expand category “Mice and other pointing devices”.

3. Under this category, right click on your Synaptic Touchpad driver and click on Uninstall.

4. You may be required to confirm the uninstallation. Check the box next to “Delete the driver software for this device” and click OK button.

5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver.

6. Do not perform any manual upgrades to the driver until it does automatically.

Perform a BIOS update following steps from the link: https://support.hp.com/in-en/document/c00042629

Refer to this article to adjust sensitivity: https://support.hp.com/in-en/document/c04648748 (Adjusting TouchPad or ClickPad pointing sensitivities)

Keep me posted for further assistance,

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