Difficulty in installing updates

[Gbless]

conexant - media - 7/3/2018 12:00: AM-8.65.262.0

[Hawks_Eye]

Hi @Gbless 

Welcome to the HP Support Community! We're here to help you get back up and running.

If the Conexant Media Driver update (version 8.65.262.0) fails to install, especially with error code 0x80070103, it's often due to Windows Update misidentifying compatibility. 

You can safely bypass this update if your audio is working, or install it manually if needed.

Step-by-Step: Resolve Conexant Media Driver Update Issue (8.65.262.0)

1. Check Audio Functionality First

• Play a test sound from your laptop.
• If audio works correctly, the update may not be necessary.

Windows Update sometimes flags optional drivers that aren’t required for your current configuration.

 

2. Pause Windows Updates Temporarily

• Go to Settings > Windows Update.
• Click Pause updates for 7 days.

This prevents repeated failed attempts while you apply a manual fix.

 

3. Download and Install Manually

Visit the official driver page:
Conexant SmartAudio HD Driver 8.65.262.0 – Softpedia

Download the .cab file and extract it.

Open Device Manager > expand Sound, video and game controllers.

Right-click Conexant Audio > Update driver > Browse my computer.

Select the extracted folder and install.

This bypasses Windows Update and installs the driver directly.

 

4. Check for HP Audio Enhancements

• Visit your laptop’s support page on HP’s site.
• Download and install HP Audio Control or HP System Interface Foundation if available.

These utilities improve audio performance and compatibility with Conexant drivers.

Let me know how the system responds after the manual install or update block. If needed, I can guide you through checking audio services or restoring default drivers. 

You're doing everything right—this sequence should help stabilize your update process.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye