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‎08-15-2020 12:33 AM

HP Recommended
Product: Notebook15
Operating System: Microsoft Windows 10 (64-bit)

i am having an error while playing warzone, it says directx encountered an unrecoverable error, though i have the latest graphic driver by hp which is 25.2 and my device has support of latest directx 12

1 REPLY 1

‎08-17-2020 09:08 AM

HP Recommended

@Manan_Shah

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 

Microsoft DirectX is Windows software technology designed to enhance multimedia experiences, such as 3D gaming, graphics, network gaming, and audio. Many game and graphic software applications require an installation of a particular version of DirectX. To avoid problems you should not attempt to install an older version of DirectX. The only versions you should install are later versions. For example, If your computer has DirectX 9.0c and a game requires DirectX 7, do not attempt to install DirectX 7. The game should still function properly with the latest version of DirectX.

 

As we have limited support boundaries in the support community as of now.

I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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