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Disable virtual machine

HP Recommended
HP Pavilion x360 Convertible Model14-cd1033nr
Microsoft Windows 10 (64-bit)

I use a software at school called Examplify to take exams. I've been using it for well over a year and it's worked fine on my laptop. I had to take my laptop to the shop (for unrelated reasons) and had to get the motherboard replaced. Since then, the testing software believes I'm using a virtual machine. Hyper-V is disabled and I haven't found any other virtual machine software. I also tried disabling virtualization technology in BIOS but that wasn't an option for me. I've called Examplify and had a technician control my laptop remotely to figure out the problem, and they couldn't find anything wrong on their end. Are there any secret/obvious ways to disable virtual machines on my laptop that I'm missing? Thanks in advance!

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@ashturks Welcome to HP Community!

 

Please provide the correct product number.

 

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Click here for steps on finding the information we need!

 

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http://support.hp.com/us-en/document/c03754824

 

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