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‎04-13-2020 04:13 PM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

It appears my Envy x360 bought in July 2015 has a built-in webcam.  I don't think I have used the webcam in the past but with business being conducted by webcam I now have the need for this feature. How can I know for sure? When I look for Imaging Devices the device manager does not list this category and when I access the camera it displays an error message ending in 4271.  Help!!!

3 people had the same question
3 REPLIES 3

‎04-13-2020 04:21 PM

HP Recommended

@DavidBrBush 

 

What is your Envy x360  ? All I can say is the Envy x360  machines should have webcam. Please use the following tips to get it up:


      https://h30434.www3.hp.com/t5/Working-from-home-Expert-tips/My-WebCam-does-not-seem-to-work-What-can...


Regards.

BH
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‎04-13-2020 04:29 PM

HP Recommended

I am not sure what your question is re: what is my Envy x360?

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‎04-13-2020 04:33 PM

HP Recommended

Everything I have tried does not result in the webcam working.  Can I provide a product # and serial # to verify my Envy x360 actually has a built-in webcam?

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