Download driver for 620 FHD Webcam.

[Bilirsokak]

I just received a new 620 FHD Webcam. My OS Windows 10 Pro recognizes the webcam, it shows up in the device manager. But the camera doesn't work. Went to HP support site. The site doesn't show any OS in the select OS window. And without answering that, I cannot download drivers. Also, the site does doesn't recognize the S/N printed on the device, nor the Product Number printed on the device. Need urgent help, I have an important meeting I need to use this for.

[A_Gayathri]

Hi @Bilirsokak,

Welcome to the HP Support Community

I understand you are facing an issue with your Download driver for 620 FHD Webcam.  Not to worry I will help you to get a resolution to resolve the issue.

As the Windows OS is not showing this needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!