Driver issue with fingerprint sensor

[NonLinearMatt]

Hi, I recently got my computer back from repair, and it's all working great except the fingerprint sensor (on the right side) is not working at all. I'm quite sure this is a software issue--most of the time the option to use a fingerprint for sign-in doesn't even appear in Settings>Accounts, as it used to.

In the dialogue box that pops up when I go to the Device Manager and click Biometric Devices>Synaptics WBDI Fingerprint Reader - SPI 088, under the Events tab, I get the following message under Information:

"Device ACPI\SYNA8003\1 requires further installation."

I can't seem to find this driver anywhere. How can I solve this problem? Thanks.

[CF4]

Hi

Could you please expand on the

MAKE, MODEL, OS and SKU?

WinKey + R and type msinfo32 then look at line 9 for the SKU.

There are quite a few models that match.

HP Support Assistant

8.3.50.9 Rev.A

41.6 MB

Dec 6, 2016

Download

[NonLinearMatt]

Hi,

The model is the HP Spectre x360 Convertible 13, model #: ae010ca. The OS is Windows 10 Home 10.0.17134, and the SKU is 2SP80UA#ABL. I already tried downloading and installing the fingerprint sensor driver from this webpage: https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-ae000-x360-convertible-pc/16779579/mo..., and it didn't do anything.

I also tried running the software and devices troubleshooter in Settings>Update & Security>Troubleshoot. It identified the fingerprint sensor as having a driver issue, but what it did did not fix the problem. Now it is no longer identifying the issue. What next steps can I take?

Thanks

[CF4]

Hi

I hope your tolerant of me giving the same as you already tried...

http://partsurfer.hp.com/Search.aspx?searchText=L02694-001

Gives 62 HP products that have the same fingerprint sensor, and presumably the same driver.

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Synaptics-Fingerprint-App/td-p/...

Synaptics Secure Pad Integrated Fingerprint Sensor Driver

5.5.19.1088 Rev.A

8.0 MB

Nov 17, 2017

Download

HP Notebook System BIOS Update (Intel Processors)

F.21 Rev.A

9.5 MB

Jun 25, 2018

Download

[NonLinearMatt]

I've tried every option you've listed, and I'm still not getting any response from the fingerprint sensor. Now, the option to set up a fingerprint does appear under "Sign-in options", but when I go to actually set it up, it still doesn't read my fingerprint.

When I look at the fingerprint sensor in the device manager, I still get this prompt about the ACPI software. Is there anyway to download this software independently? Does it even need to be downloaded, or might I find it somewhere just waiting to be installed?

[CF4]

Hi

I don't know, I was struggling to think of anything you hadn't already tried.

Sorry.