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‎01-25-2020 09:24 AM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

This driver not supported this os ( 10.0.18363 ) 

How to fix this error 🤔

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2020 08:26 AM

HP Recommended

@Dreeew Welcome to HP Community!

 

I understand that you are getting an error This driver not supported this operating system message.

 

I think you are getting an error message while updating the drivers on the HP support assistance. 

 

Do not worry. I will try to fix the issue.

 

First, you have to update the BIOS. Then you have to try for the windows update.

 

Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

After windows update, you have updated the drivers, It will download and install.

 

 Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-28-2020 08:26 AM

HP Recommended

@Dreeew Welcome to HP Community!

 

I understand that you are getting an error This driver not supported this operating system message.

 

I think you are getting an error message while updating the drivers on the HP support assistance. 

 

Do not worry. I will try to fix the issue.

 

First, you have to update the BIOS. Then you have to try for the windows update.

 

Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

After windows update, you have updated the drivers, It will download and install.

 

 Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Was this reply helpful? Yes No
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