Drivers HP TrueVision Hd webcam

[PlymouthMeeting]

I had a similar but different issue.  The laptop camera stopped working.

When I looked in Zoom and device manager, the camera name was SPCA 2082.  i deleted it and rebooted and it found the same bogus camera.

Then I installed an external webcam, and then unplugged the webcam when not in use.  Now I can't say that fixed it, but the next day, the HP Truevision ID camera was back, and it was working.  I would try installing another webcam and hope for the best.

[Goddessgeek]

HI everybody, I've run into the same issue.  Like most of you, I was reluctant to reset my computer when this was the only problem.  It seemed like a whole lot of work for an issue HP should be resolving.  

I've only had my HP laptop for 2 months and it's still under warrenty. I could have demanded HP fix it, but that would be slow and risky given Covid-19.  The webcam never worked well but became highly distorted after the most recent Windows update.  After researching all the various HP support pages that mentioned it, I decided to simply try installing Cyberlink YouCam (for free).  With a working driver, my webcam started behaving perfectly, plus I got much useful software.  There appears to have been a Realtek driver that came with the webcam and  may have worked before recent Windows update.  However, while I could download it, I couldn't install it became of the recent Windows version I'm using.

I work at home and need my webcam for hours nearly every day.  I suspect the same is true for many of you.  In this difficult time of Covid-19, it's unconscionable for HP not to be providing basic, workable drivers for recent computers.  On top of that, easily 2/3 of the internal webpages HP linked me to DIDN'T work.  These were HP's OWN links!  

HP, you are badly failing the  working community that relies on you.

[Riddle_Decipher]

@Goddessgeek I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

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