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MuhamedAli
New member
3 1 0 0
Message 1 of 2
1,086
Flag Post

Drivers are not installed on the laptop

HP Recommended
hp 15s-fq3021
Microsoft Windows 10 (64-bit)

Drivers are not installed on the laptop from the site. Writes that it is not supported by this operating system. Please help with the drivers. My OS Windows 10 64bit

ID-equipment:

PCI\VEN_8086&DEV_4E03&SUBSYS_88EA103C&REV_00

PCI\VEN_8086&DEV_4DE0&SUBSYS_88EA103C&REV_01

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
145,089 68,650 22,841 35,023
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

For the first device you need this driver.

 

This package contains the driver that enables the Intel Dynamic Platform and Thermal Framework firmware. Intel Dynamic Platform and Thermal Framework provide system temperature and power utilization information for the system thermal protection to function properly. This package is provided for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111491.exe 

 

For the second device  you need this driver...

 

This package provides the Intel Management Engine Interface (MEI) Driver for the supported computer models running a supported operating system. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.

 

https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111493.exe

 

Try manually installing the drivers if the auto install doesn't work.

 

That should bypass the 'it is not supported by this operating system' error.

 

Here is how to manually install the driver.. I will give the instructions for the first one, and then you do the same thing for the second one, except you browse to C:\SWSetup\sp111493.

 

Go to the device manager.

 

Click on the PCI\VEN_8086&DEV_4E03 device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for drivers option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp111491.

 

Make sure the Include subfolders box is checked, and the driver should install.

 

 

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