Drivers for SynaptiTcs SMBus Touchpad Windows 10 and Drivers for Mouse

[barson43]

I need to replace the drivers for Synaptics SMBus Touchpad and Mouse.  Using windows 10.  Windows settings 

[ub6424]

Hello @barson43 

Sorry to hear that you are having problems ... I would like to help you.

(1) Install/Update

Synaptics TouchPad Driver

19.5.35.54 Rev.A

24.0 MB

Mar 16, 2020

Download

(2) Reboot and test again ...

[barson43]

Thank you for your assistance.  I tried to install this but unfortunately error that this is not compatible with version 10.0.19044.  Again thanks

[ub6424]

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

SMBIOS Version

BaseBoard Model

BaseBoard Name

(2) Please report your results

[barson43]

I followed your instructions but I don't understand where to copy and paste.  I tried to open the various areas you suggested but I can't copy and past to them.  Each one to the items you suggested has information in them.  Maybe a more detailed instrustion would be greatly appreciated.  Thanks a bunch.

[ub6424]

copy: select row, press <CTRL> + c

paste: <CTRL> + v

or send screenshot of msinfo32

[Paul_Tikkanen]

Hi, @barson43 

Sorry to intrude, but I had the same issue when trying to install the touchpad driver, and have a potential solution for you that worked for me.

I would try manually installing the driver that Ub6424 gave you, because that is the latest one available for your notebook.

That should bypass the OS check 'gatekeeper' that is blocking the installation.

To do that, go to the device manager, click to expand the Mice and other pointing devices category.

Click on the device listed there. 

My notebook (different HP model) indicates Synaptics SMBus Clickpad because the driver is installed.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for drivers' option and browse to the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp101991.

Make sure that the Include Subfolders box is checked, and the driver should install.

Then restart the PC.

[barson43]

[ub6424]

@Paul_Tikkanen has conjured a rabbit out of the hat. Many thanks for the contribution.

[ub6424]

Hello @barson43 

Please follow the instructions of @Paul_Tikkanen 

-> here