• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-16-2020 05:47 AM - last edited on ‎11-16-2020 07:08 AM by Retired

HP Recommended
Product: HP G62- a27SA
Operating System: Microsoft Windows 7 (64-bit)

Dear all,

I'm trying to download drivers and bios for the laptop HP G62- a27SA (serial: [Personal Information Removed]) and I have no luck.

I have the scree saying: 

 

HP is compiling your results. This could take up to 3 minutes, depending on your computer and connection speed. Thank you for your patience.

 

I tried with Chrome, with Firefox, with Edge and it is always the same issue.

 

I have a Windows 7 64bit fully updated.

 

Is there any chance you can give me a direct link for the drivers and bios?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2020 07:33 AM

HP Recommended

I found the answer by myself at the end.

 

It looks like HP doesn't release any content for laptops older than 10 years.

 

I found the driver in this website: https://driverscollection.com/

 

and they work (also the Bios).

 

Please note https://driverscollection.com/ it's NOT a HP website so it is on your own risk to download driver from that website

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-16-2020 07:33 AM

HP Recommended

I found the answer by myself at the end.

 

It looks like HP doesn't release any content for laptops older than 10 years.

 

I found the driver in this website: https://driverscollection.com/

 

and they work (also the Bios).

 

Please note https://driverscollection.com/ it's NOT a HP website so it is on your own risk to download driver from that website

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.