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‎12-12-2019 03:30 AM

HP Recommended
Product: HP Pavilion DM1 Notebook
Operating System: Microsoft Windows 10 (64-bit)

I can´t find the correct drivers for this laptop on W10. My Bluetooth doesn´t work, and i have a unknow diviceCaptura de pantalla (9).pngSystem and Hardware information 

2 REPLIES 2

‎12-12-2019 04:53 AM

HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Matching products for United Kingdom (13)

Please do not post Serial Numbers.

 

 

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‎12-12-2019 07:12 AM

HP Recommended

Hi, @PoetaCeron 

 

What model wifi adapter does your notebook have?

 

That determines what model Bluetooth driver you need to install.

 

Note that almost all Bluetooth 3.0 and older versions will not work on W10.

 

Please post the hardware ID for the Unknown Device (dispositivio desconocido), and I will post the link to the driver you need for it.

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

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