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‎06-17-2022 01:05 PM - last edited on ‎06-17-2022 01:44 PM by Retired

HP Recommended
Product: HP ENVY x360 - 15m-ds0011dx
Operating System: Microsoft Windows 10 (64-bit)

My keyboards drivers are gone. My keyboard doesn't work at all and I can only use the on-screen keyboard. Please help.

 

Category:
1 REPLY 1

‎06-19-2022 08:06 AM

HP Recommended

Hello @Thomas167 

 

It is possible that the ribbon cable of the keyboard has come loose. The device should be opened for this. In the meantime, I would connect an external USB keyboard.

If your device is still under warranty contact HP !

 

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.24 Rev.A13.9 MBMay 12, 2022Download

 

(2) Update all drivers in one place ...

HP Support Assistant

9.7.433.0 Rev.A162.2 MBMay 13, 2021Download

 

Please report your results.

 

best regards

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