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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Drives not showing up in windows installer

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07-23-2021 11:47 AM
I got my hp 3060tx today and i tried to do a windows fresh install but no drives show up
the laptop came with a 1tb hdd and i installed a samsung 970 evo plus 500gb m.2 ssd
nothing shows up in drive selection i tried to re create the boot media but that didnt work
all settings are uefi my lappy doesnt seem to have legacy support and both drives are detected and work normally in the already installed windows and are detected in the bios. someone on the internet pointed out that maybe the motherboard uses a different pcie controller and i would need those specific driver , any help ?
Solved! Go to Solution.
07-23-2021 11:52 AM
Hi:
There is a special process needed to install W10 on notebooks with the new Intel 11th gen core processors...
See the info at the link below.
Here is the link to the driver you need...
This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.
18.0.1.1138
https://ftp.hp.com/pub/softpaq/sp108501-109000/sp109000.exe
There is another thing I don't understand in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to
When I ran through the steps, I don't get an Extract to option when I right click on the file.
So, if you have the same issue, download and install the free 7-zip file utility from the link below.
The 2nd file at the top of the page is for 64 bit.
Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp109000), and copy that folder to your USB flash drive, and continue with the instructions.
07-23-2021 12:37 PM
Ok i fixed it the newer version drivers worked, thank you so much man i appreciate it if i couldn't fix it today i was gonna take it to the dealership to let him get the drivers, i quit the installation and booted back to windows to thank you 🙂