• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-21-2020 04:47 PM

HP Recommended
Product: HP Laptop 15s-dr0xxx
Operating System: Microsoft Windows 10 (64-bit)

My Windows version is 1903
Fingerprint sensor is already latest which is ELAN Finger Print: 3.2.12011.10010

 

Following is the device status its showing in the properties

"

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful.

"

 

I am no computer expert.

 

Can someone help me out why its not working. I checked all the steps available on internet elsewhere.

 

Thanks in advanceELAN fingerprint issue.pngELAN fingerprint issue1.pngELAN fingerprint issue2.png

2 REPLIES 2

‎06-21-2020 11:41 PM

HP Recommended

@PranayK5 

 

Please try to download and install

 

   https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100829.exe

 

Hope this helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-22-2020 07:19 AM

HP Recommended

Thanks @banhein

 

I noticed that I have received an update for Windows version 2004. After updating the fingerprint sensor is working fine.

 

I will see for few days if the problem persist, I will check on your solution. Thanks again

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.