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PranayK5
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Message 1 of 3
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ELAN Fingerprint Sensor stopped working with Windows update

HP Recommended
HP Laptop 15s-dr0xxx
Microsoft Windows 10 (64-bit)

My Windows version is 1903
Fingerprint sensor is already latest which is ELAN Finger Print: 3.2.12011.10010

 

Following is the device status its showing in the properties

"

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful.

"

 

I am no computer expert.

 

Can someone help me out why its not working. I checked all the steps available on internet elsewhere.

 

Thanks in advanceELAN fingerprint issue.pngELAN fingerprint issue1.pngELAN fingerprint issue2.png

2 REPLIES 2
banhien
Level 19
Level 19
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Message 2 of 3
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HP Recommended

@PranayK5 

 

Please try to download and install

 

   https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100829.exe

 

Hope this helps.

 

Regards.

BH
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PranayK5
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Message 3 of 3
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Thanks @banhein

 

I noticed that I have received an update for Windows version 2004. After updating the fingerprint sensor is working fine.

 

I will see for few days if the problem persist, I will check on your solution. Thanks again

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