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ELAN Fingerprint Sensor stopped working with Windows update

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HP Laptop 15s-dr0xxx
Microsoft Windows 10 (64-bit)

My Windows version is 1903
Fingerprint sensor is already latest which is ELAN Finger Print: 3.2.12011.10010


Following is the device status its showing in the properties


This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful.



I am no computer expert.


Can someone help me out why its not working. I checked all the steps available on internet elsewhere.


Thanks in advanceELAN fingerprint issue.pngELAN fingerprint issue1.pngELAN fingerprint issue2.png

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Please try to download and install


Hope this helps.



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Thanks @banhein


I noticed that I have received an update for Windows version 2004. After updating the fingerprint sensor is working fine.


I will see for few days if the problem persist, I will check on your solution. Thanks again

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