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11-28-2021 01:59 PM
Product: Example: HP 15
Operating System: Microsoft Windows 11
I order a new laptop online on Black Friday Windows 11. I also ordered an installed version of Microsoft Office Home and Student, thinking I would get the 2021 version of that software for college. Went physical shopping and saw that $99.00 price tag for that MO Home and Student 2021. The next day, I checked my emails and noticed the 2019 Office Home and Student on my order. I immediately called HP to edit my order and was told I could not do that. I still want the laptop, but do not want an old outdated version of Microsoft Office H & S. Any ideas what I can do? The HP lady on the phone gave me their team Microsoft phone number, but they could not help me. Help!
3 REPLIES 3
11-29-2021 11:36 AM
Welcome to the HP Support Community!
Please share the infomation order copy or screen short details.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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11-30-2021 08:43 AM
- Your order number is H346098674
Your order number is your invoice number
- Order date: Nov 26, 2021
- ORDER RECEIVED
09:34 AM EST, Nov 26, 2021 TO ASSEMBLE TO SHIP TO DELIVERProduct detailsStatusQty PriceHP 15 Laptop PC
Product number: 1B9N3AV•15.6" diagonal, HD (1366 x 768), micro-edge, BrightView, 250 nits•No DVD or CD Drive•512 GB Intel® SSD + 32 GB Intel® Optane™ memory•Standard Keyboard (Jet Black)•Security Software Trial•16 GB DDR4-2666 SDRAM (2x8GB)•Intel® Wi-Fi 6 AX 201 (2x2) and Bluetooth® 5 combo (Supporting Gigabit file transfer speeds)•Microsoft® Office 2019 Home and Student - Save $50 instantly•Windows 11 Home 64 Plus•HP TrueVision HD Camera + Mic (Chalkboard Gray)•Chalkboard Gray•3-cell, 41 Wh Lithium-ion prismatic Battery•Intel® Core™ i7-1165G7 (up to 4.7 GHz, 12 MB L3 cache, 4 cores) + Intel® Iris® Xe GraphicsProcessing
Estimated shipment: Dec 09, 20211 $778.98
11-30-2021 08:46 AM
Hola, Anything you could do would greatly be appreciated. I can get the 2021 Microsoft Home Office at any local retail store for $99.00, the same price, and install it myself, which would give me 5 years of updates compare to 2 years for the 2019. Thank you. Since I will be in college that long.
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