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Lukitech
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Flag Post

Elite X2 1012 G1 touchpad is not working after OS restart

‎12-03-2021 08:19 AM - last edited on ‎12-03-2021 12:47 PM by Moderator

HP Recommended
Product: Elite X2 1012 G1 Tablet 3DN03EC
Operating System: Microsoft Windows 10 (64-bit)

Serial Number : [Personal Information Removed] Product Number : 3DN03EC  

Description : HP ELITE X2 1012 G1 TABLET

 

After clean installation of Windows 10 PRO X64 UEFI 21H2, all updates from Microsoft update library, touchpad driver from HP product support website  touchpad does not work after OS restart.

After press the touchpad It can wake up keyboard backlight but no cursor appears.

 

 

Solutions: go to device manager, find HID (Human Interface Devices), find on top of the list  Alps  HID device, uninstall it, check for new devices and this device will  get another place in HID devices with another ID (right place and right ID).  After that touchpad is always forking after restart without keyboard reconnecting.

 

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