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- Elite X2 1012 G1 touchpad is not working after OS restart

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12-03-2021
08:19 AM
- last edited on
12-03-2021
12:47 PM
by
RodrigoB
Serial Number : [Personal Information Removed] Product Number : 3DN03EC
Description : HP ELITE X2 1012 G1 TABLET
After clean installation of Windows 10 PRO X64 UEFI 21H2, all updates from Microsoft update library, touchpad driver from HP product support website touchpad does not work after OS restart.
After press the touchpad It can wake up keyboard backlight but no cursor appears.
Solutions: go to device manager, find HID (Human Interface Devices), find on top of the list Alps HID device, uninstall it, check for new devices and this device will get another place in HID devices with another ID (right place and right ID). After that touchpad is always forking after restart without keyboard reconnecting.