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‎06-05-2023 09:10 AM

HP Recommended
Product: Elite x2 g4
Operating System: Microsoft Windows 10 (64-bit)

Missing PCI serial port driver. Update doesn't work, no info about device is available. Tried looking at driver downloads but can't find anything relevant. Can someone please suggest a next step?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-07-2023 07:26 AM

HP Recommended

You're very welcome.

 

You need this driver for that device:

 

 Intel Sensor Hub Component driver

 

https://ftp.hp.com/pub/softpaq/sp99501-100000/sp99908.exe 

View solution in original post

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5 REPLIES 5

‎06-05-2023 09:51 AM

HP Recommended

Hi:

 

Please post the hardware ID for the PCI serial port.

 

Use this guide for how to find the hardware ID for a device.

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

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‎06-07-2023 07:17 AM

HP Recommended

Hello. Thanks for your response. The hardware IDs are:

PCI\VEN_8086&DEV_9DFC&SUBSYS_85B9103C&REV_11
PCI\VEN_8086&DEV_9DFC&SUBSYS_85B9103C
PCI\VEN_8086&DEV_9DFC&CC_070000
PCI\VEN_8086&DEV_9DFC&CC_0700

 

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‎06-07-2023 07:26 AM

HP Recommended

You're very welcome.

 

You need this driver for that device:

 

 Intel Sensor Hub Component driver

 

https://ftp.hp.com/pub/softpaq/sp99501-100000/sp99908.exe 

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‎06-07-2023 07:40 AM

HP Recommended

Thanks that solved the problem!

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‎06-07-2023 08:29 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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