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‎01-22-2021 01:51 PM

HP Recommended
Product: EliteBook 840 G3
Operating System: Microsoft Windows 10 (64-bit)
My HP EliteBook 840 G3 notebook can't open the Maxtor 4TB external HDD. It loads it between devices, but it doesn't recognize the partition, so I can't access the files on it. At the same time, my HP Pro X2 tablet, Asus ultrabook and MacBook Pro work normally with this disk.
BIOS and drivers are fine. The notebook reads flash drives (32GB, 64GB) normally. Has anyone encountered a similar problem? If so, could you advise me on what to do?
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2021 02:04 PM

HP Recommended

@vjarko 

When you say it does not recognize the partition, what does it show in Disk Management console -- which you open by entering "create and format" in the search area and selecting that option.



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎01-22-2021 02:04 PM

HP Recommended

@vjarko 

When you say it does not recognize the partition, what does it show in Disk Management console -- which you open by entering "create and format" in the search area and selecting that option.



I am a volunteer and I do not work for, nor represent, HP
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