• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-14-2020 07:31 AM

HP Recommended
Product: Pavilion 15-aw010nl (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

SharedScreenshot.jpg

There are no updates in HP Support Assistant, neither in HP website ("software and drivers"). I tried to install new drivers through Device Manager but it does not find new drivers.

The error has the code 43: Windows has stopped this device because it has reported problems.

My question is: is it possible to install the new AMD software (Adrenalin 2020 edition) through AMD website? Or is it mandatory to install all the drivers from HP website? Are there other options to solve the errors described above?

1 REPLY 1

‎09-14-2020 03:24 PM - edited ‎09-14-2020 03:26 PM

HP Recommended

@MatteoM21 

While AMD makes good drivers, their install/uninstall utility fails more often than it succeeds.

 

What I have found works well in the past is using Display Driver Uninstaller (DDU) to remove all traces of the AMD drivers.  After that, you can generally reinstall the drivers without issue.

 

And, you should not use the drivers directly from AMD as your PC really needs the HP drivers to work properly.

 

You can get DDU from here:  https://www.wagnardsoft.com/



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.