cancel
Showing results for 
Search instead for 
Did you mean: 
MatteoM21
New member
1 0 0 0
Message 1 of 2
167
Flag Post

Error AMD Radeon R7 M340

HP Recommended
Pavilion 15-aw010nl (ENERGY STAR)
Microsoft Windows 10 (64-bit)

SharedScreenshot.jpg

There are no updates in HP Support Assistant, neither in HP website ("software and drivers"). I tried to install new drivers through Device Manager but it does not find new drivers.

The error has the code 43: Windows has stopped this device because it has reported problems.

My question is: is it possible to install the new AMD software (Adrenalin 2020 edition) through AMD website? Or is it mandatory to install all the drivers from HP website? Are there other options to solve the errors described above?

1 REPLY 1
WAWood
Level 16
Level 16
32,773 32,673 2,974 7,302
Message 2 of 2
Flag Post
HP Recommended

@MatteoM21 

While AMD makes good drivers, their install/uninstall utility fails more often than it succeeds.

 

What I have found works well in the past is using Display Driver Uninstaller (DDU) to remove all traces of the AMD drivers.  After that, you can generally reinstall the drivers without issue.

 

And, you should not use the drivers directly from AMD as your PC really needs the HP drivers to work properly.

 

You can get DDU from here:  https://www.wagnardsoft.com/

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation