Error Code: Access Voilation, Page Crashes in all browsers

[MrAshir]

Whenever I try to browse something using Edge chromium, Google Chrome and even Firefox the page frequently crashes mostly with the Error Code: Access Violation, Not enough memory. I have tried to repair the browser, reinstall them but problem remains same. I even reinstall the window several time but all in vain. I have updated version of BIOS in my system(Core i7 10Gen 16GB of RAM with 256GB SSD).

When I used the Edge Legacy version that in window 10 only that work without crashing(But It's not supported by many website i had to use frequently). Other then that all browser crashes even in window 10.

If anyone can provide a solution that will be very helpful.

[ub6424]

Hello @MrAshir 

I want to know the product number (p/n) of your laptop, to dive a little deeper into this problem.

please open powershell console and send me output of the following command:

Get-WmiObject win32_computersystem | Select-Object SystemSKUNumber

best regards

---

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[MrAshir]

 I did run the command here is output

[ub6424]

Hello @MrAshir 

(1) Install HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A

42.7 MB

Jun 12, 2020

Download

(2) Shutdown your computer

(3) Check your hardware !

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Update BIOS

! Do this only when Full Diagnostic Test has no errors !

I suspect that you have this BIOS version installed, if not, please install it.

HP Notebook System BIOS Update (Intel Processors)

F.16 Rev.A

14.0 MB

May 23, 2022

Download

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Please report your results.

best regards

---

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[MrAshir]

This is the menu I’m getting after step 2. Currently performing the tasks one by one

[MrAshir]

Test result. 

1. Processor check

              Processor test: passed

              Cpu Stress test 15 min: Passed

1. Memory test: Passed
2. Storage test SSDQuick: Passed   
       Storage test flash: Passed
3. Power test: passed
4. System board test: All passed
5. Keyboard: Passed

[MrAshir]

Update the Hardware diagnostic UEFi and tested again with logs

 

[MrAshir]

I have update the Hardware diagnostic and tested the system . These are log test

[ub6424]

Hello @MrAshir 

---

@MrAshir wrote:

This is the menu I’m getting after step 2. Currently performing the tasks one by one

( your picture )

That's good, take time. If any error occurs please take a picture of it !

best regards

---

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[ub6424]

Hello @MrAshir 

ok, now go back to windows...

(1) Check your filesystem

https://allthings.how/how-to-run-chkdsk-in-windows-11/

(2) Reboot

(3) Uninstall one your browsers ( firefox or chrome )

(4) Reboot

(4) Install browser again (firefox or chrome)

(5) Test browser (firefox or chrome)

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️