Error Code: Access Voilation, Page Crashes in all browsers

[MrAshir]

I have checked the system file and reinstall the browser too, But still getting crashes. At start it was not frequently crashing but later on back to its routine.

[ub6424]

Hello @MrAshir 

ok, now dive a little bit deeper ...

(1) Open cmd.exe as administrator and execute:

sfc  /scannow

(2) Reboot 

(3) Open cmd.exe as administrator and execute:

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(4) Reboot 

(5) Uninstall browser and install again

(6) Test

Please report your results

best regards

---

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[MrAshir]

Result of first sfc/scannow 

result after reboot

 

 Will be testing after reinstalling the browser now. 

[ub6424]

Hello @MrAshir 

Please report your results

best regards

---

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[MrAshir]

Issue persist, Browser pages are still crashing sometime frequently sometime less frequently.

[ub6424]

Hello @MrAshir 

So tell tell me:

(1) What browser(s) are you using ? Version ?

(2) What is the websitet URL that causes the crash

(3) Send screenshots

best regards

---

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[MrAshir]

I’m using firefox version version 102.0 64 bit

browser crashing is not limited to certain websites even new tab sometimes get crash

 

 this is **bleep** chat 

This is developer.ServiceNow.com

This is just a new tab

[ub6424]

Hello @MrAshir 

(1) Use CCleaner to clean your system (temporary files)

- Download from: https://www.ccleaner.com/

- Install

- Run

- Clean

(2) Reboot after CCleaner is done

(3) Test again ...

best regards

---

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[MrAshir]

I have installed CCleaner and used the custom clean and registry clean and rebooted the laptop but still have the issue🙂.

[ub6424]

Hello @MrAshir 

(1) Reboot windows

(2) Please download and install Malwarebytes Scanner

https://www.malwarebytes.com/mwb-download

Direct Download:

https://www.malwarebytes.com/api/downloads/mb-windows?filename=MBSetup-37335.37335.exe

(3) Start Malwarebytes and run a full scan !

If if found malware let it clean !

(4) Reboot

(5) Uninstall browser

(6) Install browser

(7) Test again

Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️