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HP Recommended
HP Pavilion - 15-cs3087tx
Microsoft Windows 11

Whenever I try to browse something using Edge chromium, Google Chrome and even Firefox the page frequently crashes mostly with the Error Code: Access Violation, Not enough memory. I have tried to repair the browser, reinstall them but problem remains same. I even reinstall the window several time but all in vain. I have updated version of BIOS in my system(Core i7 10Gen 16GB of RAM with 256GB SSD).

 

When I used the Edge Legacy version that in window 10 only that work without crashing(But It's not supported by many website i had to use frequently). Other then that all browser crashes even in window 10.

 

If anyone can provide a solution that will be very helpful.

34 REPLIES 34
HP Recommended

Hello @MrAshir 

 

I want to know the product number (p/n) of your laptop, to dive a little deeper into this problem.

 

please open powershell console and send me output of the following command:

 

Get-WmiObject win32_computersystem | Select-Object SystemSKUNumber

 

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️

HP Recommended

 I did run the command here is output

MrAshir_0-1656267270728.png

 

HP Recommended

Hello @MrAshir 

 

(1) Install HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A42.7 MBJun 12, 2020Download

 

(2) Shutdown your computer

 

(3) Check your hardware !

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

 

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Update BIOS

! Do this only when Full Diagnostic Test has no errors !

I suspect that you have this BIOS version installed, if not, please install it.

HP Notebook System BIOS Update (Intel Processors)

F.16 Rev.A14.0 MBMay 23, 2022Download

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

 

Please report your results.

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

This is the menu I’m getting after step 2. Currently performing the tasks one by one


F8B7C54B-8E86-4B02-834E-8638723AA2A8.jpeg

HP Recommended

Test result. 

  1. Processor check

              Processor test: passed

              Cpu Stress test 15 min: Passed

  1. Memory test: Passed
  2. Storage test SSDQuick: Passed   
        
    Storage test flash: Passed
  3. Power test: passed
  4. System board test: All passed
  5. Keyboard: Passed
HP Recommended

Update the Hardware diagnostic UEFi and tested again with logs

12F00498-B1DB-4156-8C73-AAC37A8BEBD6.jpeg

HP Recommended

I have update the Hardware diagnostic and tested the system . These are log test

7E1C510D-AAFC-4DE7-8BD9-1259651FC38A.jpeg

HP Recommended

Hello @MrAshir 

 


@MrAshir wrote:

This is the menu I’m getting after step 2. Currently performing the tasks one by one

( your picture )

 

That's good, take time. If any error occurs please take a picture of it !

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

Hello @MrAshir 

 

ok, now go back to windows...

 

(1) Check your filesystem

https://allthings.how/how-to-run-chkdsk-in-windows-11/

 

(2) Reboot

(3) Uninstall one your browsers ( firefox or chrome )

(4) Reboot

(4) Install browser again (firefox or chrome)

(5) Test browser (firefox or chrome)

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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