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Bex86
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Message 1 of 2
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Error api-ms-win-crt-heap-l1-1-0.dll missing when trying to open Itunes

HP Recommended
Pavilion
Microsoft Windows 8.1 (32-bit)

When i click on Itunes it comes up with the error code 'api-ms-win-crt-heap-l1-1-0.dll missing on this computer' how can i fix this? I've uninstalled, reinstalled Itunes and it still doesnt work ive also downloaded Microsoft Visual C++

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IT_WinSec
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Message 2 of 2
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HP Recommended

Hello @Bex86 

 

Welcome to the HP Support Community.

 

This problem is not related to HP. It may be Windows issue or Apple iTunes issue.

 

I did some research on your issue and found this - you should try it:

>> https://discussions.apple.com/docs/DOC-6562

>> https://support.microsoft.com/en-gb/help/2999226/update-for-universal-c-runtime-in-windows

 

Based on the information, you are missing some Windows update for the C++ libraries.

 

Hope this helps. Let me know how it goes

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*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
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