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Error api-ms-win-crt-heap-l1-1-0.dll missing when trying to open Itunes

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Microsoft Windows 8.1 (32-bit)

When i click on Itunes it comes up with the error code 'api-ms-win-crt-heap-l1-1-0.dll missing on this computer' how can i fix this? I've uninstalled, reinstalled Itunes and it still doesnt work ive also downloaded Microsoft Visual C++

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Hello @Bex86 


Welcome to the HP Support Community.


This problem is not related to HP. It may be Windows issue or Apple iTunes issue.


I did some research on your issue and found this - you should try it:




Based on the information, you are missing some Windows update for the C++ libraries.


Hope this helps. Let me know how it goes

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