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‎02-24-2021 08:39 PM - edited ‎02-24-2021 08:44 PM

HP Recommended
Product: Notebook 15-ac184tu
Operating System: Microsoft Windows 10 (64-bit)

Now i have a hp notebook 15-ac184tu laptop.When i run hp os check with hp support assistant it shows microsoft office 2013 and 2016 is installed on my pc but is not activated but when i search for word,excel,powerpoint no apps are found.Now what am i supposed to do

1 REPLY 1

‎02-24-2021 09:16 PM

HP Recommended

@Mallikarjun-S 

 

Your machine may have TRIAL version of Microsoft products and you did not pay MS to activate them therefore HPSA may see they are not activate and you can't use them because you did not pay MS.

 

It is much better to un install them from Control Panel.

 

Regards,

BH
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