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‎02-23-2020 01:49 PM

HP Recommended
Product: HP G62
Operating System: Microsoft Windows 7 (64-bit)

I have a HP G62 and need to find drivers and software as the Ethernet driver cannot be found

3 REPLIES 3

‎02-23-2020 01:54 PM - edited ‎02-23-2020 01:56 PM

HP Recommended

Are both connections not working WiFi and wired? If only one is affected you can try to install the HP Support Assistant which will download and install all required firmware & updates.

 

If both aren´t working we need the exact type ... for example if that is an HP G62-220US then you can find here the required drivers.

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If the answer is helpful mark it with Kudos by clicking on the kudos button. If your problem is solved then mark it as solved. Thanks 🙂

P.S.
I am a volunteer and I do not work for, nor represent, HP
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‎02-23-2020 02:05 PM

HP Recommended

Good day thanks for the response, not sure what you mean by exact type. There is no WiFi driver and only Ethernet was identified. Its a G62 Notebook PC, Product Number XB061UA#ABC. Hope this helps

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‎02-23-2020 02:13 PM - edited ‎02-23-2020 02:15 PM

HP Recommended

Thanks, the product number did the trick. The XB061UA is a HP G62-224CA and the required drivers can be found here. However if Ethernet is working (and only WiFi not), then I would try the HP Support assistant as mentioned above as finding the required drivers from the URL I posted in this posting here might be somehow complicated if you do not specify the Hardware ID.

--------
If the answer is helpful mark it with Kudos by clicking on the kudos button. If your problem is solved then mark it as solved. Thanks 🙂

P.S.
I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
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