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HP Recommended
OMEN by HP 16.1 inch Gaming Laptop PC 16-wf1000 (8X3Y6AV)
Microsoft Windows 11

So I got my HP omen motherboard replaced within a week as it was not booting and the engineer said that the motherboard needed replacement. all good. Now when I open hp support app on my laptop it shows as a different device than before with no warranty information. I have a question about extending warranty and it's extension if I would choose for the same. I still have the option to choose the old device from the devices section but it no longer shows as in use and I am really confused about how all of this works anymore. I don't want my device to be out of warranty if something else happens to it.

1 REPLY 1
HP Recommended

Hi @NotBorno,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop serial number after the motherboard was replaced on your laptop.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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